1. Service Applications

• Failure analysis projects and reports.
• Preparing fabrication documentation such as Parts Books and Installation Guides.
• Conducting and assisting in Six Sigma projects for customers.
• Performing design improvements for the Service departments.
• Maintaining OEM drawings.
• CADD services for Service departments.

2. Sales Applications

• Preparing SEST (Sales Engineering Support Team) requests for attachments and machine modification approvals.
• Assisting with BW (Body Worksheets) for truck body approvals.
• Preparing SFR (Special Feature Requests) for equipment special features.
• Involvement in SMS truck body designs and preparing fabrication drawings.
• Performing Risk Analysis studies for modifications and attachments.
• Creating and standardizing machine modification packages.
• Working with suppliers of attachments to design machine attachments.
• CADD services for Sales.

3. Compliance Services

• Support corporate continuous improvement with ISO 9001 Quality compliance.
• Liaison for Provincial Mines Inspectors and OEM engineering/technical representatives.
• Support services for the certification of stands and lifting devices to meet provincial OH&S codes.
• General resource for legislation and industry codes and standards compliancy.

4. Equipment Applications

• Performing on-site OFR (Optimum Fleet Recommendation) studies and presenting the results to customers.
• Performing other application studies to provide customers with accurate machine selection information, such as fuel consumption studies.
• Creating application specific modifications to machines, for improved performance, and customer satisfaction.