Our Repair And Maintenance Programs (RAMP) guarantees you a fixed long term maintenance cost that assures peace of mind so you can effectively concentrate on your core business.The agreement allows you to have a predetermined forecast cost on operating your machine fleet over a specific timeframe. Depending on your business objectives, your RAMP agreement can include all major and minor parts and components, lubricants, PMs and much more. Contact your SMS product support rep or customer service representative.

Keeping your equipment in good running order through an effective and professional planned maintenance program actually costs less over the life of your equipment.

Contact your SMS product support rep or service dept.

1. Service Applications

• Failure analysis projects and reports.
• Preparing fabrication documentation such as Parts Books and Installation Guides.
• Conducting and assisting in Six Sigma projects for customers.
• Performing design improvements for the Service departments.
• Maintaining OEM drawings.
• CADD services for Service departments.

2. Sales Applications

• Preparing SEST (Sales Engineering Support Team) requests for attachments and machine modification approvals.
• Assisting with BW (Body Worksheets) for truck body approvals.
• Preparing SFR (Special Feature Requests) for equipment special features.
• Involvement in SMS truck body designs and preparing fabrication drawings.
• Performing Risk Analysis studies for modifications and attachments.
• Creating and standardizing machine modification packages.
• Working with suppliers of attachments to design machine attachments.
• CADD services for Sales.

3. Compliance Services

• Support corporate continuous improvement with ISO 9001 Quality compliance.
• Liaison for Provincial Mines Inspectors and OEM engineering/technical representatives.
• Support services for the certification of stands and lifting devices to meet provincial OH&S codes.
• General resource for legislation and industry codes and standards compliancy.

4. Equipment Applications

• Performing on-site OFR (Optimum Fleet Recommendation) studies and presenting the results to customers.
• Performing other application studies to provide customers with accurate machine selection information, such as fuel consumption studies.
• Creating application specific modifications to machines, for improved performance, and customer satisfaction.